FREE DELIVERY FOR ORDERS OVER R1500

FREQUENTLY ASKED QUESTIONS


 IS MY ONLINE PAYMENT SECURE?

Yes! We use Payfast, South Africa's leading payment gateway which offers secure payments for customers and businesses alike. Payfast makes use of 3D Secure for all credit card transactions and all sensitive customer information is encrypted within their own protected database. Frances & the frills does not have any access to customer credit card information.  

 

HOW LONG WILL MY DELIVERY TAKE?

Your oder will be dispatched within one working day.

Please note the projected delivery dates to the three major Cities as a guideline:

  • Cape Town-1-3 working days
  • Johannesburg- 3-4 working days
  • Durban- 3-4 working days


*Public holidays will affect these figures

RETURNS AND REFUNDS POLICY

Please be advised that we follow a strict no-returns policy on our earrings for hygiene reasons therefore we recommend you note the size dimensions and descriptions of all of our products to be certain of your purchase before placing your order. 

In the case of our clothing and handbags, we will accept returns within 7 working days of receiving your purchase. The goods must be  returned unused and with ticket still attached in its original packaging in order to qualify for a full refund. Please note the cost of return will be at customers own expense. 

 

If you have further questions that we have not yet answered please feel free to send us a mail: francesandthefrills@gmail.com