While we take the utmost care to ensure the quality of each hand selected pair of earrings and handbags, we cannot guarantee their longevity once they are out of our care. We have compiled a list of basic care instructions to help increase their longevity.

To prevent tarnishing or discolouration, avoid all liquids including perfumes, oils, body lotions and water. Additionally, it is advisable to keep your jewellery in an air-tight pouch or jewellery box to avoid oxidisation. We advise that any users who have hyper-sensitive reactions to metals please be certain of their purchase before placing an order as we will not be able to offer any refunds or returns in the case of an allergic reaction. Although highly unlikely, should you experience any allergic reaction from the earrings we ask that you please inform us.

Frances & the frills aims to follow environmentally sound practices, therefore all of our earrings are packaged in reusable fabric pouches. In order to minimize packaging waste, your order will be packaged within a single drawstring pouch and brown recyclable cardboard box; Should you wish to have each pair of earrings packaged separately in the case of a gift, please send us a mail and we’ll be happy to do so.